ONE STOP REPAIR SHOP
TERMS & CONDITIONS
By accepting service you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICES AND DIAGNOSTIC
a) Benitachell Video Club/One Stop Repair Shop shall be under no obligation to give the Customer an estimate before commencing to repair the Goods unless the Customer gives us a written request for an estimate.
b) Where an estimate is given, Benitachell Video Club/One Stop Repair Shop may delay commencing work until the Customer gives us written instructions to proceed. If it does not receive such instructions within 21 days of the date of the estimate, we may return the Goods to the Customer at the Customer's expense.
c) In the event that Benitachell Video Club/One Stop Repair Shop does not repair or replace Goods for which an estimate is given, we charge 30€ for the examination, diagnosis and re-assembly of the goods. The inspection fee is automatically absorbed into the final repair cost if we proceed with the repair. If repair is not undertaken here then the inspection/diagnostic fee must be paid.We shall endeavour to re-assemble the Goods to the condition in which they were received but shall not be liable to the Customer for any loss or damage whatsoever resulting from its failure so to do.
3. Standard of Repair
a) Unless otherwise agreed we shall repair the goods to the manufacturer's specification.
b) Bentachell Video Club/One Stop Repair Shop shall at its sole discretion decide:
i. the nature and method of repair
ii. the type of replacement parts to be used
ii. whether the Goods shall be repaired or replaced, in whole or in part. Any replacements shall be such as we consider suitable and need not be identical to the Goods being replaced.
c) Please be note that when any device has suffered damage/or is not functioning, repair may be impossible. The device may cease to function after repair is undertaken and One Stop Repair Shop/Benitachell Video Club is not in any way liable for any latent damage or as result of any repair.
4. Delay or Cancellation of Repair or Replacement
Any dates quoted by Benitachell Video Club for completion of work, repairs or replacement are approximate only and as such shall not be liable for any loss whatsoever resulting from failure to meet such dates. Benitachell Video Club/One Stop Repair Shop may postpone or cancel repair work at any time.
5. Collection/Delivery of the Goods Any dates or timescales quoted by Benitachell Video Club for completion of repair work, or replacement are approximate only and we shall not be liable for any loss whatsoever resulting from failure to meet such dates Benitachell Video Club/One Stop Repair Shop may postpone or cancel repair work at any time.
a) Unless otherwise agreed, the Customer shall collect the repaired or replaced Goods from our premises. Benitachell Video Club may charge the Customer for storage if the Goods are not collected within 14 days of the date on which we notify the Customer (by phone or otherwise) that the Goods are available for collection.
6. Payments. Payment of Benitachell Video Club/One Stop Repair Shop charges shall be made before the Goods are removed from our premises or within 14 days of the date of notification mentioned in clause 5, whichever is earlier Payment method is by agreement but options are cash, paypal or bank transfer.
b) If the Customer shall fail to pay all sums due for the repair or replacement of the Goods, and to collect the Goods within 90 days of the date of the notification mentioned in clause 5(a), Benitachell Video Club/OneStop Repair Shop may forthwith sell the Goods at such price as it in its discretion thinks fit and may retain from the proceeds of sale an amount sufficient to defray the costs of repair and/or replacement and storage and expenses incurred in attempting to trace the Customer and in arranging for the sale of the Goods. Any deficiency shall forthwith be made up by the Customer and if we shall despatch any excess to the Customer's last known address it shall be under no further liability whatsoever. No interest shall be payable on any balance retained by us. For every day after the 60 days has elapsed we will charge a storage fee of €1+IVA.
Software/Data Backup. It is the Customer’s responsibility to complete a backup of all existing data, software, and programs on Supported Products prior to performing any Services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will Benitachell Video Club/One Stop Repair Shop be responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any warranty and this Service Agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither do we provide any guarantee or warranty of any kind with respect to any third-party product that our technician may use in assisting you.